Shipping Policy

Some of the products available for purchase online are held in stock and will normally be dispatched within 48 hours of the order being received (not including weekends and Bank Holidays). Delivery times for built to order products such as wheelchairs, front end/rear end power attachments, Genny new orders will normally be between 4-6 weeks from receipt of order. Genny components will be anything between 1-3 weeks.

Please discuss delivery times with the product specialist before placing the order as manufacturers' lead times may vary depending on the time of the year. The larger items are sent via a courier on a next day service and will need to be signed for; the smaller items are sent via 'first class signed for' post.

We offer free courier delivery service on all orders over £325 ex VAT in the UK (excluding Islands and Scottish Highlands*) Excluding Trive Rollators & Batteries.

Lithium Batteries are now subject of a delivery surcharge.

Orders under £325.00 are subject to a local area delivery charge.

* Exclusions apply on some products and you can check these on individual product listings.

Deliveries to the Highlands and Islands are available but will require a separate quotation supplied by Distribe Limited.

These items will be delivered direct to you via a courier service. Larger items of equipment may be delivered on a pallet**, you will then need to remove the item from its packaging and carry out any assembly of the item. We, of course can always be contacted for assistance on the phone to help you with this.

** Please note this is a Roadside delivery service. The Item will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require 2 people depending on the item you have bought.

We are currently unable to take orders online for overseas customers; if your enquiry is from outside of the UK please contact our sales team at sales@distribe.co.uk

For a comprehensive delivery policy please see our full Terms and Conditions.